The AA

I am a Lean Analyst, my role is to look for opportunities to improve the business by finding efficiencies. I work with senior stakeholders to develop business cases on what we want to work on to improve our teams and customers journeys.

My day to day role is Change Readiness Manager, where I implement complex change into the Road Operations division of the business, considering the requirements and the impact on our people. I design change readiness plans and organise the change end to e...

I work as a Talent Acquisition Coordinator at The AA, supporting the recruitment team with the smooth running of the hiring process from start to finish. On a day-to-day basis, my role involves coordinating interviews, communicating with candidates and h...

Operations management of a team of mechanics and a customer advisor team

I am an data analyst and resource planner in the Road Planning and Resourcing team. I review and analyse data daily and creating and build efficient and effective rosters for indoor and outdoor staff at the AA.

Working in collaboration with, and providing support to, all levels of operational leaders and other key stakeholders, and providing coaching support to Team leaders/Coaches/First line supervisors to ensure that the new starter experience is best in class...

I implement change, using Lean Six Sigma methodology to find and measure potential changes, creating business cases and promoting the potential amongst stakeholders, securing their endorsement to roll out into the business

Providing data analysis insights, building reporting and data capture tools.

Hybrid role 50/50 split providing roadside breakdown assistance and managing a team of 23patrols in their roles. I cover everything to do with managing people from 121’s, coaching, ansence management and every HR item you can think of inc disciplinary inv...

Managing call centre staff Managing external and internal stakeholders such as external manufactures Supporting my team to achieve their KPIs aswell as the AA leading my team to deliver great customer outcomes identifying vulnerability's Development w...

I cover areas such as information security audits (ISO27001, CE+, PCI-DSS), project consultation, cyber awareness and supplier due diligence.

Training Operations Manager. I manage an operations team (back office function) of 14 people with 6 direct reports. The team are responsible for the recruitment, onboarding, training, quality managing and upskilling of the Drivetech trainers, assessors a...

Leading a team of 15-20 customer service advisors to achieve world class customer outcomes. Regularly focusing on continuous improvement, making effective business decisions and delivering on the companies blueprint and values.

Performance Leader - I manage a team of 20 Roadside breakdown patrols.

Reporting financial results for the month, responsible for accruals and prepayments and all month end adjustments.

Manage a team of mechanical experts providing technical advice to customers over the phone. I manage the function, performance and improvement of engagement/KPI's/commercial performance

looking at risk rates, forecasting, creating P&Ls and work with account managers to show how accounts are doing

Managing a group of apprentices who are working towards a level 2 customer service qualification. I am responsible for the day to day running of the team including conducting 121's, coaching and feedback as well as managing absence and engagement within t...