The AA

121's with staff Managing behavioural and attendance Monitoring performance Coaching performance Resolving complaints Engaging my team

Working in collaboration with, and providing support to, all levels of operational leaders and other key stakeholders, and providing coaching support to Team leaders/Coaches/First line supervisors to ensure that the new starter experience is best in class...

Managing a team, engging and motivating, monitoring stats, coaching, 121's, complaints

Leading the Learning and Development teams - including delivery, design and curriculum management. Responsible for implementing the digital learning strategy and driving improvements in team productivity and technology adoption.

Carrying out daily balancing, including checking/resolving errors. Dealing with financial/transactional queries. Carrying out month end reconciliations, including completing balance sheet recs.

I implement change, using Lean Six Sigma methodology to find and measure potential changes, creating business cases and promoting the potential amongst stakeholders, securing their endorsement to roll out into the business

Split role, 50% management, 50% roadside breakdown. The management role i look after a team of 19 patrols who deal with vehicle breakdowns. Likewise when I’m on the breakdown role I deal with vehicle breakdowns

Providing data analysis insights, building reporting and data capture tools.

Hybrid role 50/50 split providing roadside breakdown assistance and managing a team of 23patrols in their roles. I cover everything to do with managing people from 121’s, coaching, ansence management and every HR item you can think of inc disciplinary inv...

Managing call centre staff Managing external and internal stakeholders such as external manufactures Supporting my team to achieve their KPIs aswell as the AA leading my team to deliver great customer outcomes identifying vulnerability's Development w...

analysis of data

I cover areas such as information security audits (ISO27001, CE+, PCI-DSS), project consultation, cyber awareness and supplier due diligence.

I work in The Control Tower department which involves working alongside the patrols to ensure the service on the road is delivered to the best. We manage deployment and carry out patrols quiores to ensure the correct and best service is provided o custome...

Daily Managment of a team of patrols, up to 25 members of staff increasing performance and dealing with claims complaints and absence

50% Roadside Patrol and 50% Performance Leader managing a team of 20 other roadside Patrols

Training Operations Manager. I manage an operations team (back office function) of 14 people with 6 direct reports. The team are responsible for the recruitment, onboarding, training, quality managing and upskilling of the Drivetech trainers, assessors a...

In my role I have to manage a contact centre with my peers to delivery service to customers broken down in the UK. We have several objectives to work towards, Service level agreements, AHT, Conformance, CFT and commercial targets

Working on insurance java microservices, peer-reviewing code, interacting with DevOps to deliver BAU changes.

Leading a team of 15-20 customer service advisors to achieve world class customer outcomes. Regularly focusing on continuous improvement, making effective business decisions and delivering on the companies blueprint and values.

reconciling payments between systems daily and completing month end BSR's