Customer Manager Review
at The AA
Higher Level Apprenticeship
Logistics and Operations
Oldbury, West Midlands
Review Submitted: April 2025
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I implement change, using Lean Six Sigma methodology to find and measure potential changes, creating business cases and promoting the potential amongst stakeholders, securing their endorsement to roll out into the business
To what extent do you enjoy your programme?
4/5
I enjoyed it. I would have preferred there to be more group learning sessions as there was in my previous apprenticeship
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, the project management module helped me secure my new role
Structure and Support
How well organised/structured is your programme?
4/5
It was well structured
How much support do you receive from your employer?
4/5
I received some support however in my role at the time it was difficult to get time at work off the floor to do work, meaning I just applied my learni8ng but had to do coursework in my own time. I was able to claim the time back though
How much support do you receive from your training provider when working towards your qualifications?
4/5
I received support when required
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It has developed me as a person. I read various texts relevant to the course and my development which helped me learn and grow
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
yes
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
I have worked here for 12 years in various roles and have been supported to develop my skills and offered various opportunities throughout that time
What tips or advice would you give to others applying to The AA?
Embrace opportunities even if they will use some of your personal time, you will gain more than you realise
