The AA

During my weeks work experiance at The AA breakdown service call centre in Oldbury, I had the opportunity to work across various departments, gaining valuable insight into different aspects of the operation. I want to express my gratitude to my host, Kirs...

As a data analyst I write SQL queries, python code and create PowerBi dashboards to help the business gain an insight into the data

My contractual role is to manage a hybrid team of 15 staff in delivering industry leading customer service to customers in a breakdown situation.

The job of my department is to recover costs form third party insurer's on subrogated claims. My job is to provide our customers with a world-class claims service by ensuring that their claims are assessed quickly, and if valid are settled in the shortest...

Split 50/50 working roadside, fixing vehicles, managing patrols, HR requests, payroll queries, contravention queries, claims, complaints, van management, liasing between patrols and management, dealing with external customers, H&S accident investigations...

Ensuring the wider business understands the proposition and so develop a strategy to drive more customers to use the service.

delivery of training to new and existing staff members. Reviewing and updating materials to keep up to date with trends and buininess process.

talking to customers is the main key part of my job putting breakdown jobs through and transferring to correct department if neccessary

as head of group customer outcomes I am responsible for provision of risk management , assurance and compliance advisory services within the first line of defence. Ensuring the organisation delivers good customer outcomes in line with internal policy and...

Leading a team of patrols to achieve good levels of service and performance

I am a Performance Leader with the AA, I attend breakdowns and manage a team of 21 AA Patrols

All aspects of financial accounting including month end, balance sheet recs, variance analysis etc

Customer interaction Coaching Front Line staff

- Third-Party Supplier onboarding - Pen Test Management - PCI DSS audit - Cyber Essentials Plus Audit - Reviewing of Policies - Security Awareness Training - Risk assessments

GL REC MONTH END DUTIES CASH COLLECTION AGED DEBT

Manager of a team of up to 15 and a function (Recovery deployment) in Service Delivery- the deployment centre at The AA. Responsible to the day to day running of the operation. contact centre alongside other managers on my colour team