Recovery claims handler Review
at The AA
Higher Level Apprenticeship
Insurance and Risk Management
Leeds
Review Submitted: April 2024
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
2.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
The job of my department is to recover costs form third party insurer's on subrogated claims. My job is to provide our customers with a world-class claims service by ensuring that their claims are assessed quickly, and if valid are settled in the shortest possible time
I am responsible for a portfolio of non-fault claims and ensuring a full recovery of our costs whilst keeping our customer updated and maintaining expectations. I am responsible for collecting evidence to support our liability decision and compose outlay documents, so we can pursue a recovery of our losses. I am required to prepare files, so they are ready for legal proceedings to be issued by our appointed solicitor.
I am responsible for a portfolio of non-fault claims and ensuring a full recovery of our costs whilst keeping our customer updated and maintaining expectations. I am responsible for collecting evidence to support our liability decision and compose outlay documents, so we can pursue a recovery of our losses. I am required to prepare files, so they are ready for legal proceedings to be issued by our appointed solicitor.
To what extent do you enjoy your programme?
2/5
I have now been given a coach 3 months after starting which is not ideal when my deadline for the first exercise was within 2 months
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Working from spreadsheets
Learned to use ICE
Enhanced my power of persuasion
Learned to use ICE
Enhanced my power of persuasion
Structure and Support
How well organised/structured is your programme?
1/5
Not very considering I am getting my coach 3 months down the line and a new tutor from the second module
How much support do you receive from your employer?
5/5
I have been given a day off each week to study plus time for webinars.
If required, I can work within other departments to get experience and evidence.
If required, I can work within other departments to get experience and evidence.
How much support do you receive from your training provider when working towards your qualifications?
2/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I am having a better understanding of insurance rules
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
There is a book club
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
The AA is an employer that is always looking to help employees to develop and takes it's employees welfare very seriously.
What tips or advice would you give to others applying to The AA?
Don't be scared to apply even if you do not have a lot if insurance experience.
