Customer Manager Review
at The AA
Level 3 Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: May 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Customer service, operational management
To what extent do you enjoy your programme?
5/5
Great programme, well structured and works great around my schedule
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Wider view of the business
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised
How much support do you receive from your employer?
5/5
Lots of support from my mentor and my own manager
How much support do you receive from your training provider when working towards your qualifications?
5/5
Monthly calls and contactable at any time, great support from them
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel it keeps me motivated and has 100% helped me day to day
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Events throughout the year and activities to keep involved
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
Great place to work and a great opportunity for anyone wishing to develop themselves professionally, great commitment to staff and customers to achieve what we are capable of delivering.
What tips or advice would you give to others applying to The AA?
Be yourself and be prepared to deliver world class customer service
