customer advisor Review
at The AA
Level 2 Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: April 2024
Overall Rating
1.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2/5
-
Overview of Role
2/5
-
Skills Development
1.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
2/5
talking to customers is the main key part of my job putting breakdown jobs through and transferring to correct department if neccessary
To what extent do you enjoy your programme?
2/5
some days are great but those days aren't very often.
Skills Development
Have you learnt any new skills or developed existing skills?
2/5
i've learned a bit about the systems and what to do in uncertain situations and developed my communication skills.
Structure and Support
How well organised/structured is your programme?
2/5
not very. we are constantly moving around which to me shows lack of organisation and we are now having to desk share which shows a lack of structure within.
How much support do you receive from your employer?
3/5
we receive support in regards to mental health and physical health but managers aren't educated enough on certain mental or physical conditions which to me is an important part of knowing your employees.
How much support do you receive from your training provider when working towards your qualifications?
1/5
next to nothing. when falling behind on work due to the massive amounts we are set we constantly get pressured into catching up by remit.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
my remit training hasn't helped me in my role because the work we are given has nothing to do with our role but instead with the business itself.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
no. which is ashame as having a football team or any sports team would be an incentive to look forward to.
Recommendations & Advice
Would you recommend The AA to a friend?
No
Why?
the job we do is the same as everyone else but we get paid less. apprentices this past year have been used as the scapegoats when it comes to new technology or a new manufacturer joining the aa. the hideout is constantly a mess and things are outdated and broken. support in the job is minimal to the point where you feel burnt out by the end of the week.
What tips or advice would you give to others applying to The AA?
save your time and don't apply if you are needing support with work.
