Customer Experience Coach Review
at The AA
Higher Level Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: April 2024
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Customer interaction
Coaching Front Line staff
Coaching Front Line staff
To what extent do you enjoy your programme?
4/5
Enjoyable program, good and supportive cohort
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Application of Pure Coaching
Structure and Support
How well organised/structured is your programme?
4/5
Good structure and well organised
How much support do you receive from your employer?
4/5
Adequate amount
How much support do you receive from your training provider when working towards your qualifications?
4/5
Adequate amount
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It has changed my perspective on my role in a positive way
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are but nothing I am interested in (as yet)
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
God company with many role options
What tips or advice would you give to others applying to The AA?
Customer focus and flexibility
