Customer Delivery Manager Review
at The AA
Higher Level Apprenticeship
Business Operations
Oldbury, West Midlands
Review Submitted: April 2024
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Ensuring the wider business understands the proposition and so develop a strategy to drive more customers to use the service.
To what extent do you enjoy your programme?
4/5
I enjoyed meeting like minded students on the course resulting in new ways of thinking.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have covered various topics that have exposed me to new ways of working and developing ideas within my team.
Structure and Support
How well organised/structured is your programme?
3/5
There were issues in regards to admin and partly due to Covid restrictions. Deadlines and supporting accessing material was challenging at times.
How much support do you receive from your employer?
5/5
As much as was required.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My tutor was very supportive and understood my needs when discussing them in the meetings.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Due to the learning, I am able to understand more complex business topics which helps develops a more robust strategy.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
yes within my business area.
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
They are very supportive when it comes to development providing you are able are to commit.
What tips or advice would you give to others applying to The AA?
There are various business functions within the AA so ensure that research is completed to get the best fit for your career.
