The AA

121's with staff Managing behavioural and attendance Monitoring performance Coaching performance Resolving complaints Engaging my team

Managing a team, engging and motivating, monitoring stats, coaching, 121's, complaints

Carrying out daily balancing, including checking/resolving errors. Dealing with financial/transactional queries. Carrying out month end reconciliations, including completing balance sheet recs.

Split role, 50% management, 50% roadside breakdown. The management role i look after a team of 19 patrols who deal with vehicle breakdowns. Likewise when I’m on the breakdown role I deal with vehicle breakdowns

I work in The Control Tower department which involves working alongside the patrols to ensure the service on the road is delivered to the best. We manage deployment and carry out patrols quiores to ensure the correct and best service is provided o custome...

Daily Managment of a team of patrols, up to 25 members of staff increasing performance and dealing with claims complaints and absence

50% Roadside Patrol and 50% Performance Leader managing a team of 20 other roadside Patrols

reconciling payments between systems daily and completing month end BSR's

Managing an operation of call handlers, dealing with customers broken down in Europe. managing service levels, coaching team leaders, managing spend and resolving complex breakdowns

Tracking employee relations data and providing advice and guidance on employee relations cases to managers.

Leading and managing a team of remote workers

Role consists of 50% roadside patrol and 50% Performance Leader, managing a team of 27 roadside patrols. I manage the performance and KPI's within my team, deal with claims, compliance, penalty fines, vehicle logistics, disciplinarians, absences, contract...

During my role as a customer experience coach I spend alot of time with call handlers, coaching them on being the best they can be!

Managing a team of 23 Roadside patrols, with 50% management time to do it

I create and update learning interventions, both face-to-face and digital

I support with the onboarding of new starters in my role, whilst learning and assisting with operation tasks (processing absence, maternity/paternity, etc) and doing other projects on the side

Supporting with the talent and leadership initiatives within the business