Customer Team Manager Review
at The AA
Level 3 Apprenticeship
Business Operations
B68
Review Submitted: May 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
121's with staff
Managing behavioural and attendance
Monitoring performance
Coaching performance
Resolving complaints
Engaging my team
Managing behavioural and attendance
Monitoring performance
Coaching performance
Resolving complaints
Engaging my team
To what extent do you enjoy your programme?
5/5
I have enjoyed it thus far but i havent done it very long yet.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Learnt more about the HR side of things.
Learning different communication styles
Learning different communication styles
Structure and Support
How well organised/structured is your programme?
5/5
Very organised
How much support do you receive from your employer?
5/5
Lots of support
How much support do you receive from your training provider when working towards your qualifications?
5/5
Its very early doors so far.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Again, still early doors
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Football and darts
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
Progression, good salary and learn new skills
What tips or advice would you give to others applying to The AA?
Prepare for hard work but this is needed in order to progress
