Operations Manager Review

Item: Operations Manager at The AA
Rating: 4.8
Author: Anonymous

at The AA

Level 3 Apprenticeship

Business Operations

Oldbury, West Midlands

Review Submitted: April 2025

Overall Rating

4.8 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

5/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

Managing an operation of call handlers, dealing with customers broken down in Europe.
managing service levels, coaching team leaders, managing spend and resolving complex breakdowns

To what extent do you enjoy your programme?

4/5

I enjoyed the programme, it really supported me and I believe helped in my career progression to a more senior role.
I enjoyed the modules and they were well suited to my previous role and my new role so I was able to continue the course

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have developed presenting skills, not only the delivery but ensuring the content is sufficient for the audience.
I have learnt more insight into the insurance market from completing ICA

Structure and Support

How well organised/structured is your programme?

5/5

The programme was well structured, I received great support from my tutor. The online learning platform is easy to navigate and includes lots of resources for me to help with the modules

How much support do you receive from your employer?

5/5

I received great support from my employer, time to complete tasks and projects to support me in completing my modules

How much support do you receive from your training provider when working towards your qualifications?

5/5

My tutor was very helpful and supportive. When completing functional skills I also had separate coaching sessions for Maths which were so helpful

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I feel it has supported very well in both my previous role and my new one

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

Yes, I am included in social activites and charity events and will this weekend be participating in the wolfrun with my colleagues

Recommendations & Advice

Would you recommend The AA to a friend?

Yes

Why?

Great progression, the AA are aways innovating which is great to be a part of. The people I work with are very supportive and friendly, there is always someone to help in any aspect. The AA put alot of support in place for peoples wellbeing and I think it is a great place to work.