Cusotmer Manager Review
at The AA
Higher Level Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Leading a team of 15-20 customer service advisors to achieve world class customer outcomes. Regularly focusing on continuous improvement, making effective business decisions and delivering on the companies blueprint and values.
To what extent do you enjoy your programme?
5/5
I have very much enjoyed the programme my development coach is very positive and is more than happy to help me ensure I can achieve my targets - shout out to [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions], she is a fantastic mentor!
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes - I have learnt a lot in relation to the theory side of leading people. Learning about models and theories that often I apply day to day without even realizing.
Structure and Support
How well organised/structured is your programme?
5/5
Very well structured we have regular monthly sessions and we often agree multiple visits as soon as possible, I am clear of what our aims and objectives are each session
How much support do you receive from your employer?
5/5
Employer is more than happy to provide me the time to complete my course. I am confident my employers knows the importance of this course to me and how this will benefit the business for the future.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider gives me all the support I need and ensures my needs and wants are met throughout the course, my training provider is aware of my learning style and adapts where possible
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I believe my qualification will help support my current role and get me prepared ready for my future, I am excited to put into practice more of my qualification into practice, as time goes on
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Charity events are often taking place throughout the year, we also have site wide team briefs which are great for networking
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
it has allowed me to develop a career and a life I am happy with, I feel engaged in my work and I have an abundance of opportunities to develop myself and carve out a long lasting career here. The AA is a fantastic employer.
What tips or advice would you give to others applying to The AA?
Be aware of shift patterns and do company research beforehand to ensure anyone applying is ready to deliver on this as part of an interview.
