Customer Manager Review
at The AA
Higher Level Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: April 2025
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Manage a team of mechanical experts providing technical advice to customers over the phone. I manage the function, performance and improvement of engagement/KPI's/commercial performance
To what extent do you enjoy your programme?
4/5
Has been enjoyable so far, and the resources have worked well
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
The financial side has been very useful, learning about project management and budgeting has been especially helpful
Structure and Support
How well organised/structured is your programme?
4/5
Very well, [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] @ Remit especially
How much support do you receive from your employer?
3/5
I have no concerns, however as the programme gets more intense I may need additional time that I am requiring now
How much support do you receive from your training provider when working towards your qualifications?
4/5
I have the support I need and [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] is very helpful at being a lending ear when needed outside of our sessions
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It was opened my eyes to working differently when considering projects and how the decisions made have an impact on the financials
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
N/A - this is something I think the business could improve on
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
I have always found the employer to be supporting of my work life balance and helping me progress in my career
What tips or advice would you give to others applying to The AA?
There is a wealth of experience and expertise in the business and a rich history, make sure to do your research!
