NatWest Group

Answering customer enquiries. Assisting customer submit business profiles and liaising with other departments.

First point of contact customer service.

I am customer service advisor in financial crime, I help customers with any queries that they have in relation to reviews and foreign payments

A day to day in my job role consists of my speaking with business customers on the phone regarding there accounts, answering any queries they have may have or if they are needing any support with anything.

To assist credit card query's

I serve business customers for their everyday banking needs.

helping cutomer manage their finances, make payment, order chequebook/ statements etc, providing support when applying for accounts or adding people to account as a joint part/poa/tpm, fraud prevention and disputing payments/ transactions

Learning curve yes, learn new skills yes, variety in what you do on a day to day basis no. You are taking calls from customers who's card or payments have been blocked and assisting them in either raising a fraud report or unblocking their card if all oka...

speaking to customer about there accounts

Serving customer in moments banking, from ordering cards, statements, card PINS, assisting with online banking, mobile banking queries, help with loans, credit cards, retail disputes and fraudulent matters. Assisting vulnerable customers with different ne...

i am a customer service agent who handles customers queries and questions on the phone

helping customer manage finances by making payments, moving money, helping apply for accounts or answering general queries

I deal with customer enquires for a specific review-business profile review which a regulatory requirement that is required for business accounts.

Data analysis, presentations, coding, calls.

I work in the business profile review team and assist customers over the phone with their reviews. I range from talking them through logging in to walking them through the review, to advising why their documents have been rejected

Helping people with there credit card queries. 7 hour days helping people with general queries to balance transfers, setting up direct debits.

as a call agent I provide services to our customers for a multitude of situations that change on a day to day basis. for example I help customers complete processes to helping provide products.