Customer service advisor Review
at NatWest Group
Level 2 Apprenticeship
Customer Service
Manchester
Review Submitted: May 2025
Overall Rating
3.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
To what extent do you enjoy your programme?
3/5
i have enjoyed learning new skills and creating working relationships with colleagues it has helped me grow as a person in my role. I have enjoyed the balance of working and learning within my apprenticeship.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed my communication skills and my confidence has grown within my role. I have also developed my IT skills by learning new systems and processes. This was my first job after sixth form so i have no experience of a working environment so learning to adapt to this was a big change and i have loved my apprenticeship scheme.
Structure and Support
How well organised/structured is your programme?
3/5
It could be structured more so we have a clear timescale of when everything is due as this can get a lot.
How much support do you receive from your employer?
4/5
I received as much support i could from my employer in regards to the apprenticeship with having one day a week as a learning day meaning i was off work for that day and focused on my apprenticeship. This helped separating my days.
How much support do you receive from your training provider when working towards your qualifications?
3/5
I received enough support from my training provider when working towards my qualification, i have monthly check ins with my coach and weekly webinars to keep on track of my work.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I think it has made me aware of the different regulations and this helps with dealing with customer as it can help me understand different situations.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are apprenticeship social activities like summer parties and this is available to all apprentices to join and get involved in this.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
It is a good working environment and there is always support to help you in the right direction.
What tips or advice would you give to others applying to NatWest Group?
I would advise take every opportunity as it comes even if unsure.
