financial advisor Review

Item: financial advisor at NatWest Group
Rating: 4.8
Author: Anonymous

at NatWest Group

Level 2 Apprenticeship

Customer Service

Southend-on-Sea

Review Submitted: March 2025

Overall Rating

4.8 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

4.6/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

helping customer manage finances by making payments, moving money, helping apply for accounts or answering general queries

To what extent do you enjoy your programme?

5/5

I enjoy it a lot, I like the people I work with and enjoy the conversations I get to have with my customer.
I look forward to work everyday!

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

I've learnt many new skills, empathy being the biggest one of all, it is crucial to have when working in customer service

Structure and Support

How well organised/structured is your programme?

5/5

It is organised very well, it is divided into modules and we are allocated sufficient time to complete all the work that is giving to us.

How much support do you receive from your employer?

5/5

I receive all day support, i always know my manager or others are there to help me with my work or whatever is going on in my personal life

How much support do you receive from your training provider when working towards your qualifications?

5/5

I receive a lot of support, my manager is there to help me answer any question i may be struggling with and always shows me the potential i have. i feel constantly uplifted with my work

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

I'd say from the experience I've had I can feel an improvement but not as much as I think i should.
My apprenticeship involves a lot of reflection on the work that i do but that come with the job in general so it's always doubled.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/5

We have charity days and team nights out to boost moral

Recommendations & Advice

Would you recommend NatWest Group to a friend?

Yes

Why?

simply because they care about their employees, they provide many different services for us as employees which make our lives so much easier. There is nothing but constant support and fair reward.

What tips or advice would you give to others applying to NatWest Group?

To do their research on the companies core values and to come with an attitude ready to face any problem or fear they have because confidence is a key building block to thrive in this role.

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