financial advisor-customer service Review

Item: financial advisor-customer service at NatWest Group
Rating: 4.1
Author: Anonymous

at NatWest Group

Level 2 Apprenticeship

Finance

Manchester

Review Submitted: February 2025

Overall Rating

4.1 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

3.8/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

I deal with customer enquires for a specific review-business profile review which a regulatory requirement that is required for business accounts.

To what extent do you enjoy your programme?

4/5

I enjoy my apprenticeship however i wish i could progress to a high level after completion to develop my study's.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

yes, i have developed my customer service skills by taking calls and dealing with any quires they may have.

Structure and Support

How well organised/structured is your programme?

3/5

it is organised however i think when getting feedback this could be clearer as it is useful for submissions to get the latest feedback.

How much support do you receive from your employer?

4/5

we have regular catch up calls to go through what is required however check ins before the catch ups would be useful to know we are on track.

How much support do you receive from your training provider when working towards your qualifications?

4/5

We receive regular support and if we have any other questions we can link in with our coaches.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

I feel it hasn't helped massively as we are doing the same role as other colleagues who are not on the apprenticeship and were upskilled on the systems separate to our apprenticeship. Hopefully it will have with carer progression moving forward.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/5

There are many networking events to attend and volunteer activities for all.

Recommendations & Advice

Would you recommend NatWest Group to a friend?

Yes

Why?

It has helped me develop as an induvial as this was my first job it has provided me the qualities for a working carer and i can't wait for the future ahead at Natwest.