customer service advisor Review
at NatWest Group
Level 2 Apprenticeship
Customer Service
Liverpool
Review Submitted: March 2025
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
5/5
-
Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
i am a customer service agent who handles customers queries and questions on the phone
To what extent do you enjoy your programme?
2/5
i somewhat enjoy it
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
i have learnt how to speak professionally
Structure and Support
How well organised/structured is your programme?
5/5
very structured and organised
How much support do you receive from your employer?
5/5
the most supportive workplace i have been in
How much support do you receive from your training provider when working towards your qualifications?
3/5
from my managers and team leaders a lot of support from the apprentice agents themselves (bpp) almost no support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
i feel well equipped in my role however pskilling is always advantageous
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
i have heard of networking events however i do not feel pushed or involved in any external activies the bank has or any real knowledge of what is offered
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
good place to work and progress although could be a dream job with a few tweaks
What tips or advice would you give to others applying to NatWest Group?
try to stick at it but dont kill your mental health for the job
Intern Trainee - Commercial Banking - Customer Products & Propositions
- Internship (1 Month+)
- Manchester
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5
