Customer Services Advisor Review

Learning curve yes, learn new skills yes, variety in what you do on a day to day basis no. You are taking calls from customers who's card or payments have been blocked and assisting them in either raising a fraud report or unblocking their card if all okay.

There are deadlines set for all modules, so it is well structured. However, the time in which you are supposed to complete the course tends to change and is on a bit of a sliding scale.

The employer cannot change your role, they can only support you in trying to get through the programme. In this case, I do believe NatWest have been great. A lot of that falls on my managers shoulders who I cannot speak highly enough of.

You can have months where there is no contact from the provider, at times its not been great. But I believe this comes down to the individual performance of the coach you're assigned to, you can have differing experiences in that sense. Generally speaking, I would say it is average.

There isn't one element of the training I've had so far that has made me think I can perform in my role better. You stand a greater chance of doing so by reading the general communications sent to all staff by NatWest - way more job specific information.

Yes

The bank as a whole is a fantastic workplace, incredibly patient and willing to assist if you ask the question. Would I recommend the role and programme as a whole? No. There is not enough variety in what you do to have that greater scope of the financial services industry and ultimately take the next step in a more advanced role.