Senior contact analyst Review
at NatWest Group
Level 2 Apprenticeship
Customer Service
Manchester
Review Submitted: May 2025
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am customer service advisor in financial crime, I help customers with any queries that they have in relation to reviews and foreign payments
To what extent do you enjoy your programme?
4/5
I enjoyed it quite a lot and felt like I had quite a lot of support which was helpful
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed lots of existing skills, teamwork, leadership, customer service.
Structure and Support
How well organised/structured is your programme?
5/5
|t was very well organised, it was clear what was required and when this would be undertaken
How much support do you receive from your employer?
3/5
I recieved a fair amount of support from my employer, it could have been better but I still recieved some support
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a lot of support from the training provider, the support I received was really good and helped a lot
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I think it helped me have better knowledge of the entire industry which is good and helped me advance skills I use in my day-to-day role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes there are extra-curricular activities
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
I think it is a good work place and offers lots of different career progression options
What tips or advice would you give to others applying to NatWest Group?
it is a good place to work and is great if you are looking to build a career
