Financial customer service advisor Review
at NatWest Group
Level 2 Apprenticeship
Banking
Manchester
Review Submitted: May 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
A day to day in my job role consists of my speaking with business customers on the phone regarding there accounts, answering any queries they have may have or if they are needing any support with anything.
To what extent do you enjoy your programme?
5/5
I enjoyed the programme such as learning and also working at the same time, getting to earn new skills and different types of information.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes confidence speaking with all different customers over the phone, dealing with queries and learning new skills such as different products
Structure and Support
How well organised/structured is your programme?
5/5
I would say it was well organized, as i always knew what to do and f i had any questions i could reach out to my coach who was always there to help.
How much support do you receive from your employer?
5/5
Enough support such as regulars zoom sessions where we would have catch ups and also where they would help me with any queries or questions i may had.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a lot of training such as talking through zoom and also emails where i would get supported.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I think it wet well as having a qualification shows i am qualified and also have a better way or helping me perform better in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There is different types of networking session we can take part in, such as helping the community.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
I would suggest NatWest to a friend as i think its great to progress your skills an also working up and up in different types of jobs and departments.
What tips or advice would you give to others applying to NatWest Group?
Be confident and prepared, keep going if you feel like its not for you as it gets easier and there is always support given if you feel you are needing more training on the job.
Intern Trainee - Commercial Banking - Customer Products & Propositions
- Internship (1 Month+)
- Manchester
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5
