Customer Service Associate Review

I serve business customers for their everyday banking needs.

It's quite well structured. Only critique is we have BPP meetings that are over an hour long but we don't have the time off for them, we're expected to use our study day to catch up but the BPP leader says we should be there live. More co-ordination from Natwest and BPP would be nice

Lots of support, my team leads have been very good. They provide coaching in areas I struggled and pushed me in areas I knew I could be better

I talk to my training provider monthly and she gives me feedback and tells me exactly what I need to do for my coursework. She marks my work in a timely manner so I can use the previous work to improve on the next part.

It has ups and downs. At the beginning it helped me understand what banks actually do and how they're regulated. But since I work with business customers, there was a large part of the coursework that was catered to all areas of the bank, primarily personal accounts. I felt like I didn't relate to that part of the coursework.

Yes

Great pay, great benefits, and they care for the individual. I feel like I'm seen and I can be myself in the workplace. I like seeing a diversity of culture in the office across the bank. I feel like I can be anything.