Direct Line

I deal with goods in on a daily basis, this is a mainly internal customer facing role with occasional external customers as well such as our parts suppliers. Parts are stored away after arriving and then booked onto the system for future reference.

ordering parts and taking deliveries

I am responsible for calling customers and arranging collection and delivery dates/times. I work together with my team to create the best customer experience.

involves sorting all the goods in [ consumables, parts etc ] and efficiently locating / checking parts in, involves supplying techs with stock, operating compactor, and co-operating with a range of suppliers

My role as a talent acquisition and recruitment marketing apprentice involves a variety of tasks across recruitment activity. My role is quite admin heavy, and involves arranging interviews, writing job descriptions, sourcing candidates, screening CVs, an...

day to day my job role includes talking to multiple customers and dealing with their individual queries to be able to help them with their policies. these things can range from doing a change of vehicle, adding breakdown cover, adding a driver or just as...

take inbound calls from customers and third parties and to deal with complaints

Take calls from customers looking for information or alterations regarding their motor insurance policy. This includes changes such as change of vehicle, address, named drivers or mileage and any other details. I also handle queries as to what their ins...

Overall every day i am responsible for making amendments to customers car insurance policies as required by the customer. This involves changing vehicles, changing address, sending No claims discounts, entering temporary vehicles or temporary drivers. Thi...

my overview is that day to day i am on the phone with customers helping them with their policy to make any changes i need too to resolve their issue. occasionally a weekly basis i have 3 1/2 hours of apprentership study time in which i use to go through t...

I answer the phone and answer and questions customers may have, this may also including making any changes to their policy or renewing their policy. i also complete my apprenticeship work.

very enjoyable. It is a lot to deal with at first however developing the skills in order to balance your work life and the apprenticeship is all part of the journey to success. This apprenticeship is a perfect gateway into the financial / insurance sector...

mid term amendments such as change of vehicle, change of address, adding/removing drivers. sell breakdown cover, cross sell home insurance

I am responsible for amending customers motor policies. For example if they want to change their car or add a driver mid term then i adjust the policy accordingly. This means that you wait for a call to come through and then make the changes at their requ...

My job is to generally oversee and help customers with amendments and changes to their car motor policies. This can include anything from changing a vehicle, updating registration and details for named drivers to helping customers renew their policies and...

Talking to customers and making amendments as well as dealing with things like complaints

I am a motor service consultant, i find this role a little bit stressful but overall i enjoy my role and what i do and want to progress more

i get logged in at 9 am and start taking call . i work in the amendments where i do change of vehicles change of addresses ect the main people i interact with are the customers and i have a responsibility to make sure the customers have the best experienc...

Taking calls from customers needing advice/upgrades on their policies

Speaking to customers everyday and making amendments on the motor insurance policy