claims handler Review
at Direct Line
Level 2 Apprenticeship
Insurance and Risk Management
Leeds
Review Submitted: May 2021
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
take inbound calls from customers and third parties and to deal with complaints
To what extent do you enjoy your programme?
4/5
i enjoy my day to day role
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
customer service skills and how to deal with certain customers in certain scenarios. Now confident in my day to day role
Structure and Support
How well organised/structured is your programme?
4/5
some parts are better than others. my trainer got swapped which caused a slight delay with the programme
How much support do you receive from your employer?
4/5
As much as needed
How much support do you receive from your training provider when working towards your qualifications?
4/5
as much as i need
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
it hasnt helped me that much in my day to day role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
yes before COVID-19 there was.
Recommendations & Advice
Would you recommend Direct Line to a friend?
Yes
Why?
A lot of support is given when needed
What tips or advice would you give to others applying to Direct Line?
Be yourself
Apprentice Customer Service adviser
at Direct Line
- Level 2 Apprenticeship
- Barnsley, South Yorkshire
-
4.3
