Apprentice Customer Service adviser Review

Item: Apprentice Customer Service adviser at Direct Line
Rating: 4.3
Author: Anonymous

at Direct Line

Level 2 Apprenticeship

Customer Service

Barnsley, South Yorkshire

Review Submitted: May 2024

Overall Rating

4.3 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4.5/5 - Overview of Role

4/5 - Skills Development

3.6/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

I am responsible for calling customers and arranging collection and delivery dates/times. I work together with my team to create the best customer experience.

To what extent do you enjoy your programme?

4/5

I am really enjoying the programme. My tutor is excellent and provides clear to understand lessons and keeps everyone engaged.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have learned how to talk to customers about their issues and concerns and actively listen and give appropriate solutions.

Structure and Support

How well organised/structured is your programme?

4/5

The programme is well organised and each topic is set separately.

How much support do you receive from your employer?

4/5

I receive any support I need and given a set time to complete my assignments away from my usual job responsibilities. However I am struggling to find hours for my off the job tracker.

How much support do you receive from your training provider when working towards your qualifications?

4/5

I receive excellent support from my tutor. He provides clear lessons and make sure everyone understands before moving on. He responds to any emails very quickly.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

I feel that my qualification has helped be perform better in my role as I have a better understanding on why it is so important to provide good customer service and develop my skills.