Customer service advisor Review

Item: Customer service advisor at Direct Line
Rating: 4
Author: Anonymous

at Direct Line

Level 2 Apprenticeship

Insurance and Risk Management

Leeds

Review Submitted: May 2021

Overall Rating

4 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

I answer the phone and answer and questions customers may have, this may also including making any changes to their policy or renewing their policy. i also complete my apprenticeship work.

To what extent do you enjoy your programme?

4/5

I am enjoying the program and completing task.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have developed my communication skills and the ability to adapt to different people. I have also learned the new systems we use whilst working.

Structure and Support

How well organised/structured is your programme?

4/5

Very well. We have weekly time to complete the task ads well as regular meetings with our tutor to check in.

How much support do you receive from your employer?

4/5

Our team leader is there if we need support and she checks in with our tutor also.

How much support do you receive from your training provider when working towards your qualifications?

4/5

We can always email her for support and ask for support in our meetings, we also have workshops were can go over the course and get help on area areas of weakness.