Apprentice Review
at Direct Line
Level 2 Apprenticeship
Insurance and Risk Management
Derby
Review Submitted: May 2021
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Talking to customers and making amendments as well as dealing with things like complaints
To what extent do you enjoy your programme?
2/5
It’s good I like the course although it gets really overwhelming and I have barely any free time because I’m always working and the shifts are normally around 10 hours long aswell
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I learned more about insurance
Structure and Support
How well organised/structured is your programme?
4/5
I feel like I should be more organised but other than that it’s really good because we get enough time for everything
How much support do you receive from your employer?
4/5
Lot of support
How much support do you receive from your training provider when working towards your qualifications?
3/5
She’s there to answer any questions and explain topics to us
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
They link so I can answer more questions
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
I don’t think so apart from like apprenticeship events
Recommendations & Advice
Would you recommend Direct Line to a friend?
Yes
Why?
It’s a good company to work for
What tips or advice would you give to others applying to Direct Line?
It’s hard at 1st when it gets better when u’ll get used to it so don’t get discouraged at 1st
Apprentice Customer Service adviser
at Direct Line
- Level 2 Apprenticeship
- Barnsley, South Yorkshire
-
4.3
