Customer Consultant Review
at Direct Line
Level 2 Apprenticeship
Business Operations
Doncaster
Review Submitted: May 2021
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Taking calls from customers needing advice/upgrades on their policies
To what extent do you enjoy your programme?
5/5
To a great extent
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have learned lots about new systems and I am developing my skills in customer service.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised
How much support do you receive from your employer?
5/5
Alot
How much support do you receive from your training provider when working towards your qualifications?
5/5
Alot
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It helps learn about some of the reasons behind why our policies are structured as they are
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Not that I am aware of, however working from home would make this more difficult to organise
Recommendations & Advice
Would you recommend Direct Line to a friend?
Yes
Why?
There are always lots of opportunities to help others and it is a very employee friendly company
What tips or advice would you give to others applying to Direct Line?
Mention that you are a fast learner
Apprentice Customer Service adviser
at Direct Line
- Level 2 Apprenticeship
- Barnsley, South Yorkshire
-
4.3
