HSBC

I have a STEM background and joined the bank as a Deaf digital accessibility apprentice to use what I learned in real life. I support with audits, learn about WCAG standards and work with the brand team. I also share my lived experience in the Sign Langua...

People leader of approx 65 front line colleagues

I'm in Product Management, looking after governance which involves managing the product lifecycle and resolving risks and issues for the product team as well as getting involved in projects, improving customer journeys, assisting with customer complaints...

I manage a portfolio of businesses with turnover between 25m and 350m. My role involves, finding new clients, lending requests, risk & portfolio management

I work in the Commercial Banking Approvals team reviewing credit proposals for businesses (SMEs - Large corporate)

I manage risks and issues for the product team, I coordinate and provide updates for monthly governance meetings on risks and issues and anything for escalation. I assist the product team with customer complaints and product queries from frontline colleag...

Answering both general/specific customer questions about the company’s products/services is a key responsibility of many service agents. In fact, knowledgeable employees are one of the most important aspects of a good customer service experience. Knowing...

I manage business account customers needs on a daily basis and help them to grow their businesses. I have a portfolio of over 75 customers who I meet regularly to understand how I can support and help them. Sometimes they have simple daily queries but som...

Manager a team of mortgage Advisers to ensure they are supporting customers effectively and compliantly

My role involves training new recruits to the Wealth part of the bank as well as ongoing development for staff already in that department. My role day to day can vary from delivery of training, planning or design of training. Delivery of training, could i...

Managing the cost base for my company, included setting budgets, updating forecast and challenging the business to spend more effectively.

on a day to day basis I have various roles such as performing our daily tasks which are delegated through the team rota. On top of the daily tasks we perform I also do things such as covering our queries mailboxes and also processing exceptions at price p...

I manage suppliers and the day to day operations for my suppliers

As a risk and control officer i completed daily audit checks for the telephony advisors in the customer contact centre. I recorded errors that resulted in regulatory breaches for external reporting. i was involved in annual audit procedure reviews and ext...

Managing a team in a flagship branch of HSBC, ensuring strong customer service and coaching my team to reach their potentials

I am Network Manager for Colchester&Ipswich local market. I am looking after HSBC branches based in the market. My role is to manage my team and to create working environment for my team and to support them to give a great customer service experience.

Managing a team of directs who manage telephony advisors supporting customers in financial difficulty.

I am a leader of a team in the branch network. Coaching and supporting team to deliver exceptional customer service. Management of Risk. Community partnerships. Financial Education in Schools and community groups

This is a mixed role of Business Analysis, understanding system workflows and Data Analysis, extracting data to decide re-enforce the strategy decisions we are making.