RSA Group

Broker Campaign & Content Manager: Marketing and Campaign strategy and execution. Post campaign analysis. Stakeholder and agency management ...

Dealing with inbound calls, outbound calls from customers, third parties including insurers, accident management companies, local authorities and more. Handling claims relating to credit hire including third party damage to a successful closure. Revie...

I assist the underwriters with processing the renewals of our direct real estate policies.

Complaint specialist dealing with complaints logged on home claims - calling customers, suppliers etc to obtain information as well as reviewing claims timelines etc to come to a fair and reasonable outcome.

Managing change programmes across the insurance business

I review our customers concerns and offer a final decision on behalf of the company. This includes making sure all regulations are sufficient within my role

I deal with small claims. I register all claims for the Marin claims team. I raise payments for claims from the adjusters. other Admin duties

Currently working on a claim project that is out of the original role which is dealing with the new system that is going to be implemented over the next few years. Speaking with various stakeholders across the business and ensuring that the system is f...

I have found Davies group really easy to communicate with and have helped me progress through the apprenticeship. I get all the support i would expect.

Complaint file reviewing, reviewing closed complaint form with the business, closed on the front line or with the customer relations teams. Feedback, root cause analysis and solutions workshops are provided to work through high error counts, improve perf...

I am a claims handler dealing with new and existing claims I take incoming calls from customers in their time of need we try to deal with each new claim as quickly and efficiently as possible to ensure our customers receive the best service possible I tak...

I log claims and deal with repairs and cars for customers after a claim is made

I deal with complaints sent to RSA on a daily basis, this includes writing FRL and reviewing full files.

My role involves completing a technical file review from an allocation of files. I will review the claim from start to finish to make sure that all processes and procedures have been followed and all compliance adhered to. I will record any breaches that...

Team Coach managing a team of 16 people. Coaching, people management, HR, Absence management etc Side tasks include apprenticeship, projects etc

Coaching and developing a sales and service team to meet their KPI's. Day to day activities involves huddles, coaching 121's and any HR issues.

Complaint resolved. Handling escalated complaints in line with FCA guidelines

I am a Capacity and resource planner responsible for forecasting inbound telephony volumes and performance , planning activities for the units and proving accurate daily/weekly/monthly reporting. On a daily basis i monitor prior/current performance for in...

processing of marine and liability insurance written by underwriters.