Claims handler Review
at RSA Group
Level 2 Apprenticeship
Finance
Peterborough
Review Submitted: February 2021
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Complaint resolved. Handling escalated complaints in line with FCA guidelines
To what extent do you enjoy your programme?
4/5
Very useful and rewarding study. I enjoyed developing an overview of the industry.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Learned a lot of new technical understanding and knowledge of the reasons behind having a strong complaints procedure
Structure and Support
How well organised/structured is your programme?
4/5
Well structured but flexible. The learning was well reinforced throughout.
How much support do you receive from your employer?
4/5
Lots of support and time is allocate for the course.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Frequent re cap sessions and catch up calls to discuss progress.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Definitely provides a sound base to build understanding of the industry and structure of the business.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
RSA organise a lot of out of work activities and events. Such as charity fundraisers and social gatherings.
Recommendations & Advice
Would you recommend RSA Group to a friend?
Yes
Why?
Good culture of support and development a d good terms and conditions.
What tips or advice would you give to others applying to RSA Group?
Take time to learn a bit about the industry and take any opportunity they offer
