Claims Handler Review
at RSA Group
Level 2 Apprenticeship
Insurance and Risk Management
Liverpool
Review Submitted: May 2021
Overall Rating
2.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I log claims and deal with repairs and cars for customers after a claim is made
To what extent do you enjoy your programme?
3/5
Get 3 hours a week which isnt enough to learn an entire book and also do tasks which are set by my talent coach
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Have a better knowledge of the insurance market
Structure and Support
How well organised/structured is your programme?
2/5
Not enough time to do all the work with the job role that i have.
How much support do you receive from your employer?
2/5
My employer doesn't really understand what the apprentiship is and what i have to do
How much support do you receive from your training provider when working towards your qualifications?
4/5
They are there to ask questions but i think there needs to be more support in place. For example, have a lesson once a month where we are taught about the book and we have more understanding
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
It gives me more information about the insurance market but in terms of my day to day work, it doesn't give me much of an advantage.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
unsure
Recommendations & Advice
Would you recommend RSA Group to a friend?
No
Why?
I would not recommend my job role because it is very stressful. There has been times where I've been abused by customers. They monitor your every move which is understandable but if you make one mistake it is held against you and prevents you from pay rise/bonus.
What tips or advice would you give to others applying to RSA Group?
It takes a very long time to work your way up through the company so make sure you have a clear pathway on what you want to do in a few years and make sure you're applying for a role that you will enjoy and will be happy doing years down the line.
