Department for Work and Pensions

My role involves previewing cases, gathering information and then booking interviews to ascertain if the information the department has received is accurate.

As a Work Coach I spend most of my work day in appointments with customers who are claiming Universal Credit. This includes creating customer commitments, which is the actions that they agree to take in order to receive Universal Credit, and tailoring tho...

Writing code and managing/updating existing software

Leading on projects, engaging teams across the business to delivery key commissions.

For the most part it is a very enjoyable job, helping people with complex needs and finding solutions that better their life can be very rewarding.

Running live investigations on behalf of DWP

Reviewing customers' UC claims to prevent or identify fraud, errors and dept by conducting robust interviews with the claimants, collecting and reviewing evidence and referring to decision makers.

Investigating allegations of fraud within the benefit system

-Updating on the Excel data as it is about commitments review. -Assigning claimants to work coaches. - I would go through my colleagues diaries every day to send journal messages to the claimants to remind them their appointment. - I check weekly and two...

Copying of data onto excel spreadsheets and sending off specialist forms to 3rd party services.

Reviewing claims for accuracy

Ensuring people are receiving the correct amount of benefit they are entitled to.

Telephony agent. Helping customers by explaining the debt recovery process within DWP and setting up sustainable and affordable repayment plans, taking card payments and general enquiries.

My role involves investigating benefit fraud. This includes gathering evidence, interviewing under caution and submitting cases to the Crown Prosecution Service.

My current role involves providing support to different teams working on business cases for policies going to investment committee. It also involves reading and providing briefing/comments on these cases to help inform senior leaders investment decisions.

I work in Project Delivery in Workplace Transformation on the Future Workplace strand. My day varies from working with stakeholders, joining up the elements of a multi-disciplinary team, providing data and insights to senior leadership and phase leading...

Have a stand up in the morning to discuss with the team in the morning to discuss what needs doing in the day. I will work on a ticket which may involve fixing problems with infrastructure or pipelines. Helping if people have problems with what they are w...