Executive officer Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service
Pembroke Dock / Doc Penfro
Review Submitted: April 2026
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Ensuring people are receiving the correct amount of benefit they are entitled to.
To what extent do you enjoy your programme?
3/5
It was helpful learning new skills in customer service. Some of the assessments were not catered to my job role.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt new ways in which to engage customer service within my job role.
Structure and Support
How well organised/structured is your programme?
4/5
The programme was very organised regarding the modules set to complete for learning.
How much support do you receive from your employer?
5/5
My employer gave me the adequate time to study time
How much support do you receive from your training provider when working towards your qualifications?
4/5
Some learning coaches were more helpful than others
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It has given me some skills that i put into my everyday work
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
My company are holding their annual sports day in May
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
Lots of opportunities available for everyone, flexible working hours and supportive work colleague's
What tips or advice would you give to others applying to Department for Work and Pensions?
To try and speak to other's whom already work in the department as they can give you some background in what the job role entails
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