Admin Officer Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service
Hoxton
Review Submitted: April 2026
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
4/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
-Updating on the Excel data as it is about commitments review.
-Assigning claimants to work coaches.
- I would go through my colleagues diaries every day to send journal messages to the claimants to remind them their appointment.
- I check weekly and two weeks appointments for claimants
- I go through my colleagues caseloads and I will update it on the system if the claimant attends to job fairs, applied to jobs or not.
-Assigning claimants to work coaches.
- I would go through my colleagues diaries every day to send journal messages to the claimants to remind them their appointment.
- I check weekly and two weeks appointments for claimants
- I go through my colleagues caseloads and I will update it on the system if the claimant attends to job fairs, applied to jobs or not.
To what extent do you enjoy your programme?
5/5
Meetings with my tutor by having 1-2-1 on monthly. Meeting other apprentice and doing group work and attending learning sessions.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Skills i have learnt is organisational skills, IT and Digital skills, Policy and process knowledge. Teamwork and Stakeholder working.
Structure and Support
How well organised/structured is your programme?
5/5
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
5/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
You learn allot behind the scene when working with your team and customers.
What tips or advice would you give to others applying to Department for Work and Pensions?
Be yourself and always be honest. Do not stress out yourself too much with work or completing a task and always ask for help as anyone is always happy to help.
Compliance Officer
at Department for Work and Pensions
- Level 3 Apprenticeship
- East Riding of Yorkshire
-
4.5
Software Engineer
at Department for Work and Pensions
- Higher Level Apprenticeship
- Newcastle upon Tyne
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5
