Apprentice Customer Service Advisor Review
at BT Group
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: May 2025
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
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Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Receiving and making calls to customers regarding issues they may have with their phones, watches, mobile broadbands, entertainment products etc and trying our best to resolve their issues at hand with efficiency.
To what extent do you enjoy your programme?
4/5
My programme, whilst being tough and challenging at times, is overall very enjoyable and gives you an insight on others lives and making many friends from being in the business.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I've learnt to stay calm and be able to help customers as much as I can. It has also expanded my social skills and given me traits I didn't know I was capable of.
Structure and Support
How well organised/structured is your programme?
4/5
Very structured in the way you know what you're doing and what you need to do to achieve at the highest level you can.
How much support do you receive from your employer?
5/5
Personally I have received a lot of help from my employer due to personal reasons and some that I can and can't handle myself. The employer is always there to pick me up when I may be down too.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Support is always there from our training provider and contact is key, always there to support and help out when you are finding things tough and needs that extra bit of support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Overall the knowledge of the provider rubs off on you with in person and virtual chats and is vital when working towards your targets and end point assessments.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Our work is very social with things going on to get involved with almost everyday. Gives the community and sense of belonging.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Great place to work where you can meet friends and people from all different backgrounds and settings and all are helpful and supportive.
What tips or advice would you give to others applying to BT Group?
Be yourself and thrive.
