Financial Customer Service Apprenticeship (Level 6) - Edinburgh

Launch Your Career with NatWest Group

Looking for a flourishing career with a top employer? LTSB is partnering with NatWest to offer quality apprenticeship opportunities that will kickstart your career in banking.

We're working with NatWest to deliver a 12-day bootcamp targeting young people from underrepresented backgrounds to give them the best chance of securing an apprenticeship role with NatWest. Successfully completing the bootcamp guarantees an interview with NatWest.

What's on offer?

• 12-day pre-employment bootcamp, delivered both online and in person by our experienced Programme Managers.
• CV and interview coaching, workplace skills training, and confidence-building sessions, all designed to help you stand out in the application process and beyond.
• Guaranteed interview with NatWest upon successful completion of bootcamp.
• Ongoing support from LTSB in the early stages of your career.
• A competitive starting salary of £25,020
• Level 6 Senior Financial Services Customer Adviser Apprenticeship

Induction Days: W/C 20th July 2026

Bootcamp Start Date: 27/07/2026

What will you be doing as an apprentice?

This role is ideal for someone who enjoys working with people and wants to build a strong foundation in banking. You'll grow your confidence while developing key customer service and communication skills.

On the Senior Financial Services Customer Adviser apprenticeship, you'll:

• Deliver professional, friendly support to banking customers.
• Build long-term relationships by understanding their financial goals.
• Handle phone or face-to-face meetings and resolve queries.
• Complete service reviews and fraud/security checks.
• Work closely with teams to improve customer outcomes.

Who can apply?

We're looking for young people aged 16–24 who are driven to build a quality career. No prior experience is needed, just a passion for learning and making an impact.

To be eligible, you must:

• Have attended a non-fee-paying school
• Have received free school meals and/or required additional support to access career opportunities
• Have 5 National 4 or 5s (Grade A–C)

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.