Customer Service Apprenticeship (Level 3) - Birmingham

Launch Your Career with NatWest Group

Looking for a flourishing career with a top employer? LTSB is partnering with NatWest to offer quality apprenticeship opportunities that will kickstart your career in banking.

We're working with NatWest to deliver a 12-day bootcamp targeting young people from underrepresented backgrounds to give them the best chance of securing an apprenticeship role with NatWest. Successfully completing the bootcamp guarantees an interview with NatWest.

What's on offer?

• 12-day pre-employment bootcamp, delivered both online and in person by our experienced Programme Managers.
• CV and interview coaching, workplace skills training, and confidence-building sessions, all designed to help you stand out in the application process and beyond.
• Guaranteed interview with NatWest upon successful completion of bootcamp.
• Ongoing support from LTSB in the early stages of your career.
• A competitive starting salary of £25,020
• Level 3 Senior Financial Customer Service Advisor apprenticeship

Induction Days: W/C 20th July 2026

Bootcamp Start Date: 27/07/2026

What will you be doing as an apprentice?

This role is ideal for someone who enjoys working with people and wants to build a strong foundation in banking. You'll grow your confidence while developing key customer service and communication skills.

On the Senior Financial Customer Service Advisor apprenticeship, you'll:

• Provide proactive and friendly service to help customers achieve their financial goals.
• Be the first point of contact, delivering exceptional customer service.
• Guide customers through their banking options and help them choose the best services for their needs.
• Ensure tasks are completed accurately while making the experience smooth for customers.
• Address concerns or complaints quickly and effectively.
• Take action to improve customer satisfaction by identifying and fixing issues.
• Build strong relationships with your team and collaborate to achieve the best results.

Who can apply?

We're looking for young people aged 16–24 who are driven to build a quality career. No prior experience is needed, just a passion for learning and making an impact.

To be eligible, you must:

• Have attended a non-fee-paying school
• Have received free school meals and/or required additional support to access career opportunities
• Ideally have 5 GCSEs at grade 9-4 / A*-C

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.