Customer Service Advisor Review
at PlusNet PLC
Level 2 Apprenticeship
Customer Service
Sheffield
Review Submitted: March 2025
Overall Rating
3.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
3/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
It involves helping customers with their broadband and landline services if they have faults or issues. They are direct phone calls and we take at least 10 in a day.
To what extent do you enjoy your programme?
3/5
It's a very good experience, and anyone can get into the job with the right training and support.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I've developed my conversation skills significantly within a team and to a customer as well. I have also gained a lot of knowledge around the job and I feel like I will be able to apply these skills in daily life when the time comes.
Structure and Support
How well organised/structured is your programme?
4/5
It's very well organised, with a work / study balance that gives us the freedom to learn with tasks as well as direct calls with customers.
How much support do you receive from your employer?
4/5
I receive a lot of support from my employer, especially with my mental health, and it is beneficial to me as I know I am covered and I can talk to anyone about my troubles.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive a lot of support from my training provider as they give us feedback regular on our work and we also have specialised training sessions to refresh our knowledge or if we struggle with a specific aspect of the job.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
The qualification helps me work better as I understand the information I need to give to customers and how to speak with them.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
They offer volunteering hours where we can support local charities in our area and raise money for them or help them in their daily activities.
Recommendations & Advice
Would you recommend PlusNet PLC to a friend?
Yes
Why?
it's a good opportunity to gain a lot of skills and I think this job is very rewarding from the people you meet and the benefits you can get.
What tips or advice would you give to others applying to PlusNet PLC?
Just be yourself.
