Apprentice Customer Service Advisor Review
at PlusNet PLC
Level 2 Apprenticeship
Customer Service
Sheffield
Review Submitted: May 2025
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
On a day to day basis, I experience a volume of calls where it can be a range of technical issues. Sometimes, I consult other departments for advice or to transfer the customer due to the specific issue they are experiencing.
To what extent do you enjoy your programme?
4/5
I do enjoy my apprenticeship programme as it is a different pace to my call centre work and helps to reflect on what's been done so far
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed a range of skills, such as communication, team working, initiative, resilience etc
Structure and Support
How well organised/structured is your programme?
4/5
I would say it is well organised as we are all under one coach who regularly meets with us to discuss progress.
How much support do you receive from your employer?
5/5
As much as I need as they are very understanding and will put things in place for support.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Only when I need the support as I am self sufficient.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It is giving me a whole new set of knowledge that I can put against my role to perform better
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I have volunteered through work which was at a care home and I spent time communicating with them
Recommendations & Advice
Would you recommend PlusNet PLC to a friend?
Yes
Why?
It is a supportive environment and everyone is friendly and approachable
What tips or advice would you give to others applying to PlusNet PLC?
I would say to research the company and evaluate how you would benefit the company with your skillset as we are all different and no two people will be the same.
