Tech advisor Review
at PlusNet PLC
Level 2 Apprenticeship
Customer Service
Sheffield
Review Submitted: May 2025
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Providing customer service, specifically tech support for broadband and landline faults, raising the issues with our suppliers open reach, and supporting people with technical issues related to Plusnet home tech products/services.
To what extent do you enjoy your programme?
4/5
Some what
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I've learn how to effectively communicate with customers, and solve technical issues.
Structure and Support
How well organised/structured is your programme?
3/5
It's structured nicely
How much support do you receive from your employer?
4/5
Lots of support, necessary support and goes above and beyond too.
How much support do you receive from your training provider when working towards your qualifications?
3/5
Good support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Very well, I can complete the daily tasks on calls with customers, and I can learn how to effectively interact with customers more, would be nice to have more training sessions though.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
N/A
Recommendations & Advice
Would you recommend PlusNet PLC to a friend?
Yes
Why?
Good company who support it's staff, good work environment and people are nice to each other, support is always there for anything needed.
What tips or advice would you give to others applying to PlusNet PLC?
Focus on pitching your personality within the interview, and your people / listening skills, emphasise that you are good at problem solving and can maintain patience.
