Connection advisor Review
at PlusNet PLC
Level 3 Apprenticeship
Customer Service
Sheffield
Review Submitted: July 2026
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
4/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role involves speaking to customers, understanding their queries, and helping resolve issues with their broadband, phone, or account. I use different systems to access customer information, troubleshoot problems, arrange engineer visits where needed, and make sure customers receive the best possible service. Every day I continue learning new skills and building my confidence while working as part of the team.
To what extent do you enjoy your programme?
5/5
I really enjoy my programme. It has helped me develop my customer service, communication, and problem-solving skills. The support from my coaches and colleagues has been excellent, and I feel more confident every day. I look forward to learning more and progressing in my role
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, I have learnt many new skills and improved existing ones. I have developed my communication and customer service skills by speaking with customers and understanding their needs. I have also learnt how to use different systems, troubleshoot broadband and network issues, book engineer appointments when required, and manage customer accounts. My confidence, problem-solving, and teamwork skills have also improved throughout the programme.
Structure and Support
How well organised/structured is your programme?
5/5
My programme is very well organised and structured. The training is clear, easy to follow, and delivered at a good pace. I have regular support from my coach and colleagues, and there are always opportunities to ask questions and receive guidance. I feel supported throughout my learning and development.
How much support do you receive from your employer?
5/5
I receive excellent support from my employer. My managers, coaches, and colleagues are always happy to answer questions, provide guidance, and help me build my confidence. I feel well supported in my role.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider is very supportive. They regularly check in on my progress, provide clear guidance, and are always available if I need help with my qualification or coursework.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The qualification is helping me develop my customer service, communication, and problem-solving skills. The knowledge I am gaining is useful in my day-to-day role and is helping me become more confident.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes, there are opportunities to get involved in activities outside of my day-to-day role. These help colleagues connect, build relationships, and create a positive working environment
Recommendations & Advice
Would you recommend PlusNet PLC to a friend?
Yes
Why?
I would recommend PlusNet because it provides a supportive and welcoming environment. The training is well organised, there is plenty of support from managers and coaches, and there are good opportunities to learn new skills, build confidence, and develop your career.
What tips or advice would you give to others applying to PlusNet PLC?
Be yourself, have a positive attitude, and be willing to learn. Don’t worry if you don’t know everything at the start, as the training and support will help you develop. Be confident, ask questions when you need help, and always focus on providing great customer service.
