customer advisor Review
at PlusNet PLC
Level 2 Apprenticeship
Customer Service
Sheffield
Review Submitted: May 2025
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I help customers when they technical issues or just general queries about their broadband or services PlusNet may have, I try to resolve the customers issue on a call but if I am not able to sometimes I have to send out engineers.
To what extent do you enjoy your programme?
5/5
its great
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt and improved on many skills such as confidence, team working, empathy/sympathy as well as active listening and curious questioning.
Structure and Support
How well organised/structured is your programme?
4/5
very organised
How much support do you receive from your employer?
4/5
I receive a lot of support from my employer.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Alot
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
the qualification helps me better in my job role as I am able to learn more about my organisation and build my skills further.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes we are able to volunteer.
Recommendations & Advice
Would you recommend PlusNet PLC to a friend?
Yes
Why?
Because its a good place to work with lots of benefits.
What tips or advice would you give to others applying to PlusNet PLC?
be honest and make sure you include all things your good at
