Student Placement Customer Service Review

I was responsible for implementing process improvements within the team with the view of improving efficiencies and improving the customer experience. I was involved in a number of different projects and also supported the team transactionally. A typical day for me would involve checking my emails, attending project meetings, coordinating project meetings, completing action points etc. I was involved in a number of different ERG groups and opportunities outside of my job description which kept my days busy.

I was given more responsibility during my placement that I ever thought I would as a student. I had opportunities to present to senior leadership on strategies that I had personally developed, I project managed business-critical projects and has the opportunity to form global connections across Johnson and Johnson.

I have improved and learned so many skills throughout my placement year at Johnson and Johnson; presenting skills, project management skills, networking skills, forming professional connections to name a few. I have also learned skills in marketing, HR and other areas that I found interesting during my placement. I had no prior knowledge of these areas before my placement but I was given numerous opportunities to develop outside of my department.

I had weekly one to one's with my manager who provided huge amounts of support and guidance throughout my year at Johnson and Johnson. The team was also constantly on hand to offer support and answer any questions I had.

Johnson and Johnson as a whole has a very inclusive company culture and the general atmosphere in the office is always very positive. As the Customer Services team is very large and spans across both sites, we often had drop in sessions via team to get to know each other. As the team is quite large there is always someone on hand to grab a coffee with or ask for help from!

I truly loved my placement year at Johnson and Johnson - I have made life-long friendships with people in the team and have opened numerous doors for moving forward in my career following final year at university. I will be staying on with Johnson and Johnson as a part-time employee during my final year, and I'm really excited to go back after graduation and excel my career even further.

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