Register Your Interest - IT Services Placement

Register Your Interest - IT Services Placement

Primary Purpose of the Job

The IT Services Undergraduate role aims to provide students working towards an IT-related degree with practical experience in a forward-focused IT department. This position allows students to understand how our business operates, build relationships with other functions, and make a tangible impact through problem-solving and hands-on experience with a range of technologies, systems, and services.

Main Responsibilities

IT Service Desk (First 3 months)

• Provide first-line support to all users, working to resolve all issues quickly and efficiently, and escalating to the second line of support when necessary.
• Understand and apply where applicable the different methodologies, tools, and processes used in IT.
• Work with business users to determine their requirements and translate them to IT solutions.
• Work closely and build good relationships with business representatives, application users, and all areas of IT.

Application Management Services (Next 3 months)

• Gain insights into application support and management processes for SAP, Web BI (Business Intelligence), Local Business Applications, and PowerCurve Collections.
• Assist in resolving application-related incidents and service requests.
• Collaborate with different teams to ensure the seamless operation of critical business applications.

Events Monitoring Team or Specialised System/ Product team (Final 6 months)

• Continuously monitor the performance and availability of IT systems and applications using Splunk and AppInsights
• Set up and maintain dashboards to visualize system health, performance metrics, and key indicators.
• Proactively detect system anomalies, performance issues, and security incidents through real-time alerts.
• Configure and manage log data ingestion from various sources into Splunk.
• Design and develop custom dashboards and reports tailored to specific operational and business needs.

The main responsibilities of working in a specialised system or product team will depend on the teams function and product.

Principal Contacts / Working Relationships

Business Representatives and Application Users

Work closely with business users and application users to understand their requirements and translate them into IT solutions.

IT Team Members:

Collaborate with various IT teams for seamless operation and support of business applications.

Decision Making Scope

• Provide first-line IT support and determine when to escalate issues to second-line support.
• Assist in resolving application-related incidents and service requests.

Key Challenges

• Adapting quickly to the fast-moving industry where technology is at the core of delivering services and innovation.
• Balancing independent work with team collaboration.
• Managing multiple tasks and responsibilities efficiently.
• Understanding the application landscape and associated business areas

Education, Training and Experience

• Working towards an IT or Business-related degree.
• A general understanding of IT, with a technical mindset
• Good customer service skills

Skills and Personal Characteristics Required

• Excellent communicator, both verbal and written.
• Able to take ownership of problems and issues to proactively meet a resolution.
• Flexible in work approach, both independently and within a team.
• A motivated individual who is able to work under their own initiative with minimal supervision.
• Team player.
• Demonstrable knowledge of IT disciplines.

Career Path

Equivalent jobs which could constitute lateral moves:

• IT Service Desk Analyst, IT, Band 3

On leaving this job, a job that would be considered a promotion is:

• Citrix and Desktop Analyst, IT, Band 4
• Application Management Service Analyst, IT Band 5

How to register

To get updates about this role and be the first to hear when applications open, please register your interest.