Customer Success Manager Review

As a Customer Success Manager (CSM) at IBM, you will play a crucial role in ensuring the success and satisfaction of IBM's customers. You will be responsible for building strong relationships with customers, understanding their business needs, and providing them with exceptional service and support. Your primary objective will be to drive customer adoption, retention, and expansion by proactively addressing their challenges and maximizing the value they derive from IBM's products and solutions.

I was given a lot of responsibilty during my placement. I dealt with a client facing role, hence I had to articulate myself in a way which would help impress clients and allows us to initiate further business with them. I had to handle confidential information and analyse data across the whole team.

Communication and Presentation Skills: CSMs need to be effective communicators, both verbally and in writing. They should be able to convey complex information in a clear and concise manner, and confidently present ideas, reports, and recommendations to customers and internal stakeholders.
Customer Relationship Management: A CSM needs to excel in building and nurturing relationships with customers. This includes strong communication skills, active listening, empathy, and the ability to understand and address customer needs and concerns.

I recieved a lot of support and guidance. My manager is very understanding and from the beginning made it clear that there is no such thing as a dumb question. If I ever needed any support with my work, then I should always send him a message or email.
I also had the support of my foundation manager, who would aid me in my overall IBM experience and any questions which were not job related, they would be of great assistance.

IBM's culture is known for its commitment to innovation, diversity, and collaboration.
Innovation: IBM has a strong focus on innovation and encourages employees to think creatively, embrace new ideas, and explore emerging technologies.
Diversity and Inclusion: IBM places a high emphasis on diversity and inclusion. The company believes that diverse perspectives drive innovation and better decision-making.
Collaboration: The company encourages employees to work together across teams, functions, and geographies to tackle complex challenges.

I loved my placement. It allowed me to gain experience in what it is like to work in a technology company. Alongside my day to day work there was lots of volunteering and giveback oppurtinities available, allowing me to have an all-rounded experience.

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