Apprentice Optical Assistant Review
at Specsavers
Level 3 Apprenticeship
Customer Service
Letchworth
Review Submitted: September 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My day to day varies. There are different parts of being an optical assistant. One day you could be helping customers choose glasses and recommending them lens options. The next day you could be providing pre screen for patients before they see optometrists and making key notes which may be important for the optometrist to understand more about the customer and how they can help.
To what extent do you enjoy your programme?
5/5
I enjoy my programme highly due to the split between working and learning while been provided 24/7 support with the work and learning while also receiving support towards future opportunities and my physical/mental health.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
You develop new skills which apply to the optical area while developing on your customer service skills and English and maths which are found throughout your day to day life. This could be while you measure up the glasses or work out pricing for a customer using the offers to find the best one for them.
Structure and Support
How well organised/structured is your programme?
5/5
The structure is flexible with constant updates, checks and help provided. Allowing us to stay on track developing skills in real time in our work.
How much support do you receive from your employer?
5/5
From in store to online we are provided supports from our managers to online coaches. They check in on us and make sure we have allocated resources to continue our learning.
How much support do you receive from your training provider when working towards your qualifications?
5/5
We receive constant support from day one. We are introduced to everyone and how they can help and why that it’s important. We then meet our online coaches which make sure we are able to understand our work and provide us with targets for our Learning.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It provide the correct stepping stones allowing us to feel confident in our areas of work and provide the correct care and supper a customer may need
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Since I have joined there have been dinners, events and social activities such as bowling allowing everyone to develop on their social skills and learn more about their colleagues.
Recommendations & Advice
Would you recommend Specsavers to a friend?
Yes
Why?
Due to the support and effort the company provides it makes you feel welcomed and want to stay while being able to develop the job into a career making it so much more than just work.
What tips or advice would you give to others applying to Specsavers?
Some areas may seem difficult but everyone is so helpful, so speak to others about how they learnt and how they can support you. Everyone wants you to do well because you are all a team.
