Optical assistant Review
at Specsavers
Level 3 Apprenticeship
Customer Service
Fleet, Hampshire
Review Submitted: September 2026
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As an Optical Assistant apprentice, my role involves supporting the day‑to‑day running of the store and helping customers with their optical needs. On a typical day, I greet customers, book appointments, carry out pre‑screening tests, and guide people through their eyewear choices. I help with frame styling, lens advice, and making sure customers understand their options.
I also support the clinical team by preparing test rooms, maintaining equipment, and ensuring smooth patient flow. Alongside this, I handle general admin tasks, update records, and help keep the shop floor organised. My apprenticeship training fits into my daily work, helping me build confidence and develop the skills needed to deliver great customer care.
I also support the clinical team by preparing test rooms, maintaining equipment, and ensuring smooth patient flow. Alongside this, I handle general admin tasks, update records, and help keep the shop floor organised. My apprenticeship training fits into my daily work, helping me build confidence and develop the skills needed to deliver great customer care.
To what extent do you enjoy your programme?
5/5
I really enjoy my apprenticeship programme. The mix of learning and hands‑on experience keeps me motivated, and I like seeing my skills improve week by week. The support from my store and the apprenticeship team makes the programme feel positive and manageable, which adds to how much I enjoy it overall.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I’ve learnt a range of new skills and developed existing ones throughout my apprenticeship. I’ve gained confidence in pre‑screening tests, booking appointments, and supporting customers with frame and lens choices. I’ve also improved my communication, customer service, and teamwork skills through daily interactions in the store.
Structure and Support
How well organised/structured is your programme?
5/5
How much support do you receive from your employer?
5/5
Support was good
How much support do you receive from your training provider when working towards your qualifications?
5/5
It was well organised
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Yes
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Some
Recommendations & Advice
Would you recommend Specsavers to a friend?
Yes
Why?
Great experience
What tips or advice would you give to others applying to Specsavers?
follow the plan. Ask questions, progress
