Apprentice Review
at Specsavers
Level 3 Apprenticeship
Customer Service, Healthcare, Sales
Hedge End, Southampton, UK
Review Submitted: September 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I perform pretests, product recommendations, customer service, dispense spectacles, fit and repair spectacles, take payments, problem solve
To what extent do you enjoy your programme?
5/5
I enjoy the endless amount of resources available via their sharepoint.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt how to taken spectacle measurement, how to mark up varifocals, how to deal with complaints, how to repair specs and hearing aids
Structure and Support
How well organised/structured is your programme?
5/5
The modules are split up into practical and theory, theory is covered via the DO or ileanr modules and the practical is covered by in store teams and my coach
How much support do you receive from your employer?
5/5
6 weekly reviews from my coach, and any additional support can be requested and given in a short amount of time
How much support do you receive from your training provider when working towards your qualifications?
5/5
I am provided with the tools I need along with any question I wish to go deeper in knowledge with
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
This will help me get a foundation in moving forward in this career
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are celebration parties for good work, this helps create a network of people from other specsavers store you can call for help
Recommendations & Advice
Would you recommend Specsavers to a friend?
Yes
Why?
Our deals and customer service is always good. But as an employee, we are encouraged to be the best we can, via training being available and the directors of the store being very friendly and accepting of wanting to push your career
What tips or advice would you give to others applying to Specsavers?
Be yourself, be kind and empathise, you dont need to knowledge, you more need the personality, since a person can be taught the skills, but the empathy is a very important part to make pateitns feel welcome and comforted
